Shipping policy

SHIPPING

We ship within Australia only.

Processing

Orders are processed within 1–3 business days, excluding weekends and public holidays. Once your order ships, you’ll receive tracking details via email.

By placing an order, you consent to receive shipping and order updates electronically.

Delivery

Delivery timeframes are estimates only and depend on your location and the carrier. Once your order leaves our hands, delays caused by couriers, weather events, or circumstances beyond our control are unfortunately out of our control.

Risk in the goods passes to you once your order has been delivered to the address provided. Please double-check your shipping details at checkout. We’re not responsible for delays or loss resulting from incorrect or incomplete shipping information.

Damaged Deliveries

We pack our candles carefully, but if something arrives damaged, contact us at hello@brazen_lot.com within 7 days of delivery with:

  • Your order number

  • A description of the issue

  • Clear photos

We’ll assess the issue and make it right in line with your rights under Australian Consumer Law.